Return goods (withdrawal)

↩ Return goods — withdraw from purchase

Bought something and changed your mind? Within 14 days of receiving the goods you can return them without giving a reason and get your money back. Fill in the form below — a confirmation is e-mailed to you immediately.

How it works

Fill in the form and click “Confirm return”
Receive an e-mail with confirmation and instructions
Send the goods via a parcel locker or bring them to Laki 26 — refund within 14 days

Name *

E-mail used for the order *

Order number *

Date goods were received

Which products are you returning? Write the product name and quantity. If you are returning the whole order, leave this field empty.

Bank account (IBAN) for refund — if you paid by bank transfer

Additional info (optional)

Photos of goods and packaging (up to 8)📷 Please attach at least 5 photos: front, back, sides, packaging and label/marking. Without photos we can only inspect the goods on arrival and the return takes longer.

When a return is not possible or the refund is reduced

Not returnable: LED strips, profiles and tracks cut to size, made-to-order items and purchases by companies.
Opening the packaging to inspect the goods is allowed and does not prevent a return.
If goods were installed, wired, scratched, damaged, incomplete, or the packaging is damaged so that they cannot be sold as new, the refund is reduced by the loss in value (up to 100%).
Please return goods clean, complete and preferably in the original packaging.

🤝 Our promise: we handle every case fairly and personally. If the situation is unclear — for example the goods were opened or partly used — call or write to us and we will find a solution together. If we still cannot agree, you can apply free of charge to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (TTJA). ttja.ee — consumer disputes · +372 5556 5308 · info@ledcity.ee

Frequently asked questions

Who pays for return shipping?

The buyer pays for return shipping. If the item is faulty or wrong, we pay.

What cannot be returned?

LED strips, profiles and tracks cut to your size, and made-to-order items. Companies (legal entities) do not have this right of return.

What condition must the goods be in?

Unused, complete and preferably in the original packaging. If goods were installed or damaged, we may reduce the refund.

When do I get my money back?

Within 14 days of receiving your notice, to the same account or card you paid with.

What if I return the goods later?

Send the notice within 14 days of receiving the goods. Return the goods themselves within 14 days of the notice. We refund within 14 days of the notice, but not before the goods have reached us or you have shown a dispatch receipt. If the goods arrive damaged or incomplete, we deduct the value of the damage from the refund; if the money has already been refunded, we invoice the damage.